/pro/pro_delivery

Pro Store Delivery Information

 

How delivery is calculated

Prices shown in the Pro Store do not include delivery charges. The delivery charge is calculated when you place items in your basket. This charge is based on the postal service you select and the total weight of the items in your order. The weight of your items will be automatically calculated for you.

*Your tracking information will be emailed to you once your order is despatched. Please check your confirmed account address for full tracking details.*

Delivery options and rates

Courier Service

Weight

Our Price

Details

Parcel Next Working Day

 

 

0 Kg - 1 Kg

£7.00

The Parcel Next Working Day delivery service applies for orders processed before 2pm Monday to Thursday orders placed on Fridays before 2pm will be delivered Monday unless you opt for Royal Mail Saturday Special Delivery and applies to 99% of locations in the UK.

For these orders, we will process and dispatch your parcel the same day. Any orders recieved after 2pm will be processed the following day. 

Please note that our courier does not operate a guaranteed Next Working Day service. Their completion rates are extremely high, however, occasionally external factors can impact on their service. 

The Courier does not deliver on Bank Holidays and in these instances orders will be delivered 2 working days later. This service includes online parcel tracking.  Insurance for parcels is based on weight: standard liability is £12 per kilo gross weight. Extended liability can be purchased, please enquire for details.

1 kg - 10 kg

£8.00

10 kg - 15 kg

£9.00

15 kg - 20 kg

£10.00

20 kg - 30 kg

£12.00

 

 

 

Freight

 

 

30 Kg - 31 kg

£30.00

31 kg - 40 kg

£35.00

41 kg - 50 kg

£40.00

51 kg - 60 kg

£45.00

61 kg - 70 kg

£50.00

Royal Mail Services

Weight(Up to)

Our Price

Details

Special Delivery Next Day

0-100g

£7.00

Royal Mail Next Day delivery to 99% on the UK. Online tracking. Electronic proof of delivery. Signature required upon delivery. Some maximum parcel sizes apply. Compensation up to £500 of the value of the item.

101-500g

£8.00

501-1kg

£9.60

2kg

£12.00

10kg

£25.70

       

Saturday Special

100g

£10.80

Royal Mail Next day delivery on Saturday ONLY to 99% on the UK. Online tracking. Electronic proof of delivery. Signature required upon delivery. Some maximum parcel sizes apply. Compensation up to £500 of the value of the item.

101-500g

£11.90

501-1kg

£13.70

2kg

£16.50

10kg

£33.00

       

 Tracked 48hr

0-200g

£4.50

Royal Mail aim to deliver within 48hrs with this service, although this is not guarenteed. Proof of posting. Signature on delivery. Online confirmation of delivery. Up to £46 compensation (restrictions apply) .

201-500g

£5.90

501-1kg

£7.10

1001 - 1500g

£9.40

1501 - 2000g

£11.00

2001-4000g

£13.00

       

 

     

UPS Access point
Find out more about UPS deliveries here. 

Free delivery on online orders over £200 before VAT 
Free delivery is available to our Pro customers when ordering over £200 before VAT online. This applies to UK deliveries only. Free delivery is a standard Royal Mail tracked service and has an estimated arrival time of between 1-5 days. Certain high value items are excluded from this offer and delivery costs for these items will be visible during the check out process. 

Dispatch and Delivery Times
If you order before 2pm Monday - Friday, we will aim to process and dispatch your order the same day but at busy times, please be aware this may take longer. Estimates of delivery times are given in the above table. Please note that it can take time to deliver to certain destinations, so please give up to 5 working days for your purchase to arrive.

International orders
If you wish to order from a location outside of the UK, please call our phone order lines (please note we may have a Distributor in your area and you would need to purchase your products direct from that Distributor):

For Lashes:
0844 8016820 ext 503

For Permanent Cosmetics:
0845 6443994 ext 504

For Skin Therapy:
0845 6443994 ext 504

For HD Brows:
0845 6443994 ext 505

 

VAT FREE Disclaimer 

Nouveau Beauty Group runs VAT FREE offers available on products on the NBG pro store from time to time. This is usually on a selected brand of products for a selected time period. Please sign up for our e-mail communications and follow us on social media (Twitter / Facebook) to make sure you find out when we are running such promotions.

VAT FREE – The facts!

When we run a VAT FREE special offer promotion this means the total payable amount is the pre-VAT total of the order.  In order to meet legal requirements we must still charge and show a VAT amount on the order confirmation and invoice received. The VAT is shown on your order but this is at the pre-VAT total. All prices listed on the NBG Pro Store are displayed excluding VAT. 

When purchasing items worth the value of £100 ex VAT, the total you would pay including VAT (at 20%) would be £120 Inc VAT. When purchasing items on a VAT FREE promotion, we deduct the price of the item down to £83.33. Then we add the VAT, so the total amount payable is £100 Inc VAT.

Other items purchased at the same time that are not included in the VAT FREE offer will be charged as normal with the VAT rate.